If we print it wrong,
we print it again.

What's covered

If the product you receive doesn't match what you approved, we'll make it right with a corrected reprint at no charge. That covers items that are:

• Cut differently than the approved artwork or specifications
• Folded differently than the approved artwork or specifications
• Imaged differently than the artwork you provided — wrong graphics, wrong content, or a printing error on our end

What's not covered

During the ordering process, you confirm the media (the material we print on), the quantities, and the type of printing before anything goes to press. Because every job is custom-manufactured to those confirmed specifications, orders that match your approved artwork and selections are not returnable or refundable.

Errors in customer-supplied artwork — typos, wrong dates, low-resolution images — that print as provided are not covered. When in doubt before you order, ask: we review files and flag problems before they go to press.

How an exchange works

• Within 3 days of receiving your order, send written notice describing the issue to print@grayphics.com — include your order number and a photo or two of the problem
• We verify against your approved artwork and specifications
• Return the item within 14 days of receipt — we'll give you the return instructions when we confirm the exchange
• If the error is ours, a corrected reprint goes back on press — free, including delivery

Questions before writing? Call (805) 899-2387 — but the 3-day written notice by email is what starts the exchange.